Frequently Asked Questions
Our office opening hours are Monday to Friday, 8:30 – 17:30 excluding Bank Holidays and weekends.
If you have ordered your tickets form Cheltenham Racecourse and they have not arrived please contact our ticket hotline on 0844 579 3003.
Unfortunately no refunds can be given on unused or unwanted tickets.
Your ticket can be gifted to someone else for use, however please note that in the case of ticket collection, ID of the purchaser will be required.
In the event that you lose your ticket please contact the racecourse or ticket line in advance of the raceday. The ticket line can be contacted on 0844 579 3003.
Due to the volume of customers, lost tickets can not be replaced on the day of racing and a new ticket will need to be purchased in order to gain entry. Please keep your ticket safe.
Dates for The Festival™ 2019 are:
Tuesday 12th March, Champion Day
Wednesday 13th March, Ladies Day
Thursday, 14th March, St. Patrick’s Thursday
Friday 15th March, Gold Cup Day
Tickets are now on sale.
Any vehicles left on site over night is at the risk of the owner.
Vehicles left over night without the relevant parking rights for the following day may be towed.
Limousine car parking is available within the coach car park. Parking for limos will cost £50 on the day and not be purchased in advance.
Yes, coaches can be parked for free within the coach car park. The relevant signs will direct you to this area.
Please note that buses with 15 seats or less will need to purchase a public car parking pass. The cost of this is £8 in advance or £10 on the day.
We are unable to provide complimentary tickets to coach or bus drivers.
A number of viewing areas are provided by Cheltenham including, on the balcony of the Centaur with lowered rails, opposite the weighing room in the Paddock as well as one opposite the Arkle stand by the running rail and outside the Mandarin Foyer. Viewing areas in Tattersalls can be found by the running rails opposite Brightwells as well as level 2 Terrace outside the Winged Ox Bar. Best Mate enclosure hosts two viewing areas. The first is on level 2 in the middle of the Best Mate Stand and the other at the far corner of the enclosure closest to track. Full accessability details can be found here.
Our postcode is GL50 4SH for use with GPS equipment. However on a raceday customers are strongly advised to follow the yellow, temporary signs when entering Cheltenham and the local area and not the brown permanent signs. Further details can be found here.
Club – Available on all four days of the Festival, the Club Enclosure gives you the widest choice of viewing and refreshment options, including access to: wonderful views from our main grandstand viewing steps and the lawn running from the Arkle box to the finishing line; the paddock and winners’ enclosure viewing to study the horses pre and post-race; the centre of the course by the final fence (weather permitting); a wide choice of bars, betting and eating options; all the bookmakers in the betting ring; extensive totepool betting facilities; The Centaur and Hall of Fame; and a number of trade stands.
Tattersalls – Available on all four days of the Festival, the Tattersalls Enclosure gives you a good choice of viewing and refreshment options, including access to: our Tattersalls grandstand viewing steps and area past the finishing; the paddock and winners’ enclosure viewing to study the horses pre and post-race; a wide choice of bars, betting and eating options; all the bookmakers in the betting ring; extensive totepool betting facilities; The Centaur and Hall of Fame; and a number of trade stands. During The Festival you will also have access to the area in front of the end of the Guinness village.
During all four days of The Festival children aged 5 or over will be charged full ticket price.
Those in Best Mate can buy an upgrade into Club or Tattersalls area for all race meetings excluding Gold Cup Day. This can be done at the ticketing point at the entrance of the Best Mate Enclosure. Those in Tatersalls can buy an upgrade into Club on the first three days of The Festival, depending on availability. Upgrades are not available on Gold Cup Day.
On certain race meetings, Brightwells Sales Area opens its door to sale of National Hunt horses after the last race. As well as Brightwells the Final Flight bar remains open till late after racing on selected fixtures. For more information regarding the activities after racing on each fixture please check the individual fixture pages within the website prior to racing.
There is no dress code at Cheltenham. As we race largely during the winter months, the weather can be unpredictable, so we would advise you to dress accordingly. At The Festival, many ladies wear hats, but with the weather rather than high fashion in mind. Gentlemen usually wear a suit or similar in the Club Enclosure and hospitality facilities.
Please note that during The Festival, it is not permitted to wear fancy dress in the Club Enclosure. Fancy dress is permitted in Tattersalls & Best Mate as long as the outfit is not offensive and we reserve the right to decline entry should the need arise.
There are plenty of parking spaces at Cheltenham, although we would advise you to arrive early. Parking for The Festival can be purchased in advance at the cost of £8, this can be purchased online here. Parking on the day will be £10.
There are 52 secure bicycle parks next to the Centaur and Best Mate enclosure entrances.
Stagecoach service D runs every 10 minutes during the day and between 10 minutes and every hour on Monday to Saturday evenings (The service runs hourly on Sundays). Further details can be found here. Service 527 also provides a regular service from Cheltenham Centre to Bishops Cleeve and Gotherington via the Racecourse Roundabout. For local Stagecoach information please call 0870 6082608. At The Festival up to 70 buses will be operating, picking up at Cheltenham Spa Railway Station and outside WH Smith in the centre of town before dropping off at the Racecourse. Return buses pick up from the Racecourse with stops at Pitville Street and then the Station. The charge is £5 return or £3 single. National Express our exclusive coach partner will be operating special charter coach services from many locations across the UK, for all four days of The Festival this March. All services will operate right to the racecourse entrance, arriving with plenty of time to spare before the races start, with time to celebrate winnings afterwards! Customers can purchase coach travel by clicking here or calling 08717 81 81 81 or visiting their local National Express ticket outlet.
We kindly ask that you do not bring your own food into the racecourse. There are mobile catering units operating throughout the day in all enclosures, which do change from meeting to meeting. Typically offering food such as; fish and chips, hog roasts, burgers and hot dogs, sandwiches, teas and coffees and donuts. Food is also available from a variety of our bars, more information can be found here.
Refunds will not be provided. We do not give refunds for tickets that are purchased and then not required or used. Further ticket information can be found here.
Full refunds for tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third race or feature race. Regrettably, no cash refunds can be given on the day. Customers are requested to apply for refunds by post within one month of the fixture except for tickets purchased in advance, for which refunds will be processed automatically.
Yes, there are cash points situated around the Racecourse. These are located in The Centaur entrance, in the Best Mate enclosure and in the Hall of Fame. Additional cash points are installed during larger meetings in temporary locations.
There is a left luggage office in the Hall of Fame with access for everyone in Club and Tattersalls. You are asked to reclaim your bag within an hour after the last race. Additional facilities are provided in the Best Mate enclosure.
If you lose or find something please visit the main reception in the Hall Of Fame.
We strongly advise that tickets are purchased in advance. Early bird discounts are in place to ensure that you get the best possible price when booking in advance. Discounts end midnight the day before racing. Tickets can be purchased on the day at each of the entrances with the exception of Gold Cup Day. This is subject to availability on each day of racing.
Regrettably, dogs other than guide dogs are not allowed within the enclosures.
Hospitality can be purchased via our website or by calling the hospitality team on 01242 537653.
In March, those with a club badge for the day may visit the gallops between 7.30am and 8.30am.
In the interests of providing the best possible ground for the horses, the only people allowed to walk around the course on racedays or in the build up to race meetings are the “connections” of runners.
At all meetings racegoers may cross the course to watch racing from the centre, weather permitted. On days where there is a separate club enclosure, this access only applies to those with club badges.
If you are likely to have a flutter, you will need cash for betting. Most bookmakers take a minimum bet of £5, but this is clearly displayed on their boards.
The tote will take bets from £2. Tote betting vouchers can be purchased with credit and debit cards at various tote information points. They are available in £2, £5, £10 and £20 denominations. To order totepool betting vouchers in advance call 020 8874 6411.
If you need a little help learning about the different types of bets, betting systems and strategies then take a look at the OLBG Betting School.
Further information can be found on our racing guide.
A racecard is a good investment, with a detailed guide to everything that is going on each day plus features and tips. These cost £3 on the day or £2.50 in advance. If you want to do some homework beforehand, race details and tips are in the sports pages of national newspapers, or online at www.racingpost.com, www.sportinglife.com or via our own website.
First Aid staff will be on duty at every meeting. The first aid room is situated behind the Paddock Terrace Bar towards the car park. Please see map for reference.
You are welcome to bring a camera, but please disable the flash as sudden bright lights upset horses. We also ask that no photographs taken on the racecourse be sold for commercial use. Binoculars are also good for following the action and can be hired at the course if you don’t own any, but there are also big screens in prominent positions to enable you to watch the racing.
Disabled car parking can be found in the below locations
• Main Drive (by The Centaur Entrace) – Owners, Trainers & Public Disabled
• Members Hill – Owners, Trainers & Public Disabled
• Behind Jockeys (near North Entrance) – Public Disabled
On entering the racecourse, please follow the relevant signage and / or the direction of the parking stewards. Should the disabled car parking areas become full, our parking stewards will aim to park you as near to the front as is possible. There is a car parking charge in place on Paddy Power Gold Cup Day and all four days of The Festival.
Within the Grandstand, there are Radar toilets located outside the main function rooms near the clear lifts on all five levels. Other locations include the Centaur’s main foyer, the Istabraq bar, the Foyer under the Hall of Fame stairs and on both levels of the Best Mate Stand. All toilets can be accessed using a Radar Key. Please ask stewards in the proximity of each toilet for a Radar Key. Other toilets with enlarged cubicles include Best Mate Caravan Club, Hurdlers Hall, the Mandarin Bar, Tote Terrace and the Gold Cup foyer. Extra disabled toilets are installed for The Festival which can be located in: Best Mate – At the back on the main marquee Horseshoe Pavilion Restaurant (Unisex toilet) Champions Drive The Guinness Village Keith Prowse Facility Needhams Boxes Long Run Boxes.
There is an induction loop on the viewing steps of the Tattersalls Grandstand to enhance the commentary for those who use hearing aids.
Event Mobility Charitable Trust will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors to Cheltenham. These can be collected from beside North Entrance.
To reserve an electric scooter or manual wheelchair in advance you can book on line at www.eventmobility.org.uk, print out an advance booking form from the website or contact the office on 01386 725391 to request a form to be posted to you
For further information please visit the Event Mobility www.eventmobility.org.uk web site, email firstname.lastname@example.org or contact the office on 01386 725391
All tickets purchased from Cheltenham Racecourse must be collected from the Ticket Collection Cabin on the driveway next to the house. To print/download our new ticket collection location map please click here. Customers collecting tickets must present the card used to make the purchase together with proof of address. Tickets will not be released without proof of ID.
There are meeting points that we advise within each enclosure. These include the Arkle Statue in Club, the Racecard stand in Bestmate & the Cheltenham Collection Shop in Tattersalls.
Yes there will be parking stewards and tractors on hand to assist customers within the carpark.
Cheltenham Radio broadcasts live from every Cheltenham fixture (except Hunter Chase Evening). Previews, features, interviews, competitions, reviews and live commentaries all combine to give you the best of the Cheltenham atmosphere, with the latest news and views. You can listen live on 87.7FM within 5 miles of the course online by clicking here or via a Cheltenham Radio earpiece. Radio ear pieces are available to purchase on site from racecard kiosks or the Cheltenham Collection shop, subject to availability.
Smoking is permitted on the racecourse however not inside any buildings or designated non-smoking areas. The use of vapour cigarette is also not permitted within our buildings and designated non-smoking areas.
All print at home ticket purchasers must ensure that they bring their ticket with them to gain entry into the racecourse. The ticket printed must include a complete QR code. Please do not confuse the confirmation email as your ticket (which has no bar code). Your tickets will arrive as a PDF attachment. The print quality of the ticket can affect the ability to scan the QR code, so please ensure that before you print your ticket, the ink in your printer is not running low.
If this email does not arrive or you are unable to print your ticket you must contact the racecourse in advance of the raceday. There is no ability to print these tickets on the racecourse on arrival.
Yes, tours commence at the time of gates opening until before the first race. All tours start at the Best Mate statue in the plaza at the bottom of the paddock and are free of charge. Included in the tour is a trip to the Weighing Room.